Swaps for equivalent brands or sizes
When one pack size is out and an equivalent ships instead, the promotion the customer paid for can stop applying.
Solutions · Pharmacy
A different pack size shouldn't cost your customer their discount.
Swaps for equivalent brands or sizes, loyalty for customers who buy every month and offers for specific customer groups, on an engine that recalculates every order.
Today in your ordersOnline and in store
Example
- SSwapped for an equivalent brand
09:14 - RPromotion recalculated
09:14 - TTier discount applied
10:02 - PPoints for a repeat purchase
10:37 - WWallet used at the register
11:20
Same rules online and in storeNo manual fixes
Three problems you know well.
Pharmacy customers come back every month, and they expect the same treatment online as at the counter.
Repeat purchases that go unrewarded
Customers who buy the same thing every month get the same treatment as one-time shoppers.
One offer for everyone
Without segments, there's no way to give your most loyal members something different.
How Payloot solves it.
Three modules working together on the same engine, in store and online.
Order recalculation
When a different pack size or an equivalent brand ships, it keeps, removes or replaces the promotion based on your rules.
Membership tiers
Tiered, stackable discounts for your most frequent customers, with points on every purchase.
Segment-only offers
Benefits for a specific customer group, with per-customer usage caps.
A BOGO on personal care, start to finish.
A common case for pharmacies that sell online, step by step.
- Your customer orders two body lotionsAnd qualifies for buy one, get one at checkout.
- The order goes to fulfillmentWith the promotion already applied.
- One lotion of that brand is out of stockAn equivalent brand in the same size ships instead.
- Payloot recalculates the orderThe equivalent brand meets the rule, so the BOGO stays. No manual fix.
Order summary#4512
- 1× Body lotion, 13.5 oz$18.00
- 1× Body lotion, 13.5 oz$0.00Free with buy one, get one
BOGO active$18.00
Order summary#4512
- 1× Body lotion, 13.5 oz$18.00
- 1× Body lotion, 13.5 oz—Out of stock at pick time
- 1× Equivalent-brand body lotion, 13.5 oz?Substitute added at pick time
The BOGO rule no longer holdsTo recalculate
Order summary#4512
- 1× Body lotion, 13.5 oz$18.00
- 1× Equivalent-brand body lotion, 13.5 oz$0.00The equivalent brand meets the rule: BOGO kept
BOGO kept$18.00
Illustrative example. Switch states to see how the order behaves.
Recommended modules for pharmacy
Don't let a pack-size swap cost your customer their discount
We'll show you how your promotions and loyalty program behave online and in store.