Substitutions at pick time
Every out-of-stock item a picker swaps can break a promotion the customer already paid for.
Solutions · Grocery
In grocery, promotions break every day. Payloot recalculates them.
Substitutions at pick time, weight changes and volume deals, on an engine that re-evaluates every order without stopping fulfillment.
Today in your online ordersChanges caught at pick time
Example
- SSubstitution detected
10:42 - RPromotion recalculated
10:42 - SSubstitute outside the rule
11:05 - BVolume deal applied
11:18 - PPoints earned
11:31
No IT ticketsEvery order still in fulfillment
Three problems you know well.
In online grocery, the order a customer pays for is rarely the exact order they get.
Variable-weight items
What gets picked rarely weighs exactly what was ordered, and that moves the order total.
Volume deals that collapse
A 3 for 2 or any buy X, get Y depends on exact quantities. Change one item and it no longer qualifies.
How Payloot solves it.
Three modules working together on the same engine, in store and online.
Order recalculation
When the order changes at pick time, it keeps, removes or replaces the promotion based on your rules. No manual fixes.
Volume deals and tiered discounts
3 for 2, buy X get Y, tiers and bundles with the same rules in store and online, plus per-customer caps on deep discounts.
Loyalty & wallets
Points on every purchase, in store and online, with a wallet pass customers use at the register without downloading an app.
A 3 for 2 on milk, start to finish.
The most common case in online grocery, step by step.
- Your customer orders three half gallons of whole milkAnd qualifies for the 3 for 2 at checkout.
- The order goes to fulfillmentWith the promotion already applied.
- One whole milk is out of stockThe picker swaps in a lactose-free half gallon.
- Payloot recalculates the orderThe substitute meets the rule, so the 3 for 2 stays. No IT ticket, and the order keeps moving.
Order summary#8821
- 2× Whole milk, half gallon$8.00
- 1× Whole milk, half gallon$0.00Free with 3 for 2
3 for 2 active$8.00
Order summary#8821
- 2× Whole milk, half gallon$8.00
- 1× Whole milk, half gallon—Out of stock at pick time
- 1× Lactose-free milk, half gallon?Substitute added by the picker
The 3 for 2 rule no longer holdsTo recalculate
Order summary#8821
- 2× Whole milk, half gallon$8.00
- 1× Lactose-free milk, half gallon$0.00The substitute meets the rule: 3 for 2 kept
3 for 2 kept$8.00
Illustrative example. Switch states to see how the order behaves.
Recommended modules for grocery
Stop losing promotions at pick time
We'll show you how your current promotions hold up when an order changes during fulfillment.